How parents who’ve applied for 30 hours already can access their account

The information below is for parents who are having difficulty finding their code. This will mean you do not need to contact the call centre.

Access to the childcare service can be found here –

To get into your account, you should click No 4. “Apply or sign in to the childcare service as a parent”. You’ll then see this screen:  Click “apply” and then answer questions about your youngest child’s age before being asked to sign in using your Government Gateway ID, which you will have received when you applied.

Once you’ve signed in using Government Gateway, you will then see the childcare account screen. You can click on “30 hours free childcare” to see your 30 hours eligibility code. These normally start with “500”.

You will also find this code in your “secure messages”

There may be a small number of parents who have a temporary code, starting “11…”   If you do this will have been given over the phone, and you will receive a letter containing this from HMRC too.

If any parents are still struggling to access their account, please contact the call centre on 0300 123 4097.

30 hours entitlement guidance 


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